Photo upload does not open
Check iOS Settings and allow AI Facade Home to access Photos or Camera. Restart the app after changing permissions.
Support for iPhone
AI Facade Home Support
Get help with photo upload, exterior redesign generation, subscriptions, downloads, and account-related questions.
Contact
Need help?
Email us and include your device model, iOS version, a brief description of the issue, and the approximate time it happened.
Troubleshooting
Common fixes
Generation takes too long
Use a stable Wi-Fi or cellular connection, keep the app open, and try a clear landscape photo of the house exterior.
Result does not match the house
Use a straight-on exterior photo with the full facade visible. Avoid dark, cropped, or heavily angled images.
Cannot save the result
Allow photo library add access in iOS Settings, then tap the download button again from the result screen.
FAQ
Subscriptions and app questions
How many free generations do I get?
New users can try one home redesign before subscribing. Example previews do not use the free generation.
How do I restore a purchase?
Open the Pro screen in the app and tap Restore. Purchases are handled by Apple through the App Store.
How do I cancel or request a refund?
Subscriptions and refunds are managed by Apple. Open the App Store subscription settings or visit Apple Support for billing help.
Does the app replace architects or contractors?
No. AI Facade Home creates visual design previews for inspiration. It is not construction, code, engineering, or permitting advice.